Refund policy

Returns and Refunds

At Roberts Men Suits, we stand behind the quality of our products and services. If you are unsatisfied with your purchase, we are here to help.

Eligibility for Refund

To be eligible for a refund:

- You must initiate the return process within 14 days from the date of purchase.

- The product must be in its original condition, unused, and in the same packaging as when you received it.

Refund Process

To request a refund:

1. Contact our customer support team at contact@robertsmensuit.com to initiate the return process. Please include your order number and reason for the return.

2. Once your request is approved, we will provide you with return instructions, including the return address.

3. Pack the item securely, and ship it to the provided address. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Upon receiving the returned product and inspecting it to ensure it meets the eligibility criteria, we will process your refund.

Refund Timing

Refunds will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to be reflected in your account, depending on your financial institution's processing times.

Non-Refundable Items

Some items may not be eligible for refunds, including:

- **Gift cards:** Gift cards are non-refundable.

- **Custom or personalized items:** Products that have been customized or personalized according to your specifications can only be returned if they are defective or damaged.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at contact@robertsmensuit.com.